Cancellation & Replacement Policy

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Return Policy Considering the nature of products that are on offer on the website, www.suryaincense.in does not offer return of the products once the order is accepted via e-mail to your valid e-mail ID. www.suryaincense.in offers you a replacement of product(s) purchased on www.suryaincense.in, which means that you can ask for replacement of the product(s), subject to following terms and conditions:

1. You can ask for replacement of product(s) within 7 Days of product(s) delivery to you in case of any defect found in the product(s) and the same product(s) will be shipped to you as a replacement for the defective product(s).

2. Replacement is offered for the product(s) sold by www.suryaincense.in only. Apart from condition reserved herein above, the following products shall not be eligible for return or replacement if:

• Any product that exhibits physical damage to the box or to the product
• Any product that exhibits physical damage to the box or to the product
• Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number Disclaimer:

 “Any decision on replacement on the product(s) sold by www.suryaincense.in is at the sole discretion of www.suryaincense.in and decision of www.suryaincense.in shall be final and binding. www.suryaincense.in reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.

“Replacement Policy We have a very simple replacement policy. If you have received a damaged/defective product(s), please e-mail us your order number [sent to you via e-mail after ordering] along with an image of the damaged/defective product(s) received within 7 Days of receiving the product(s) at info@thesuryaexports.com with Subject as “Return: Damaged/Defective – Order Number.

Wait for our response. We make sure to reply within 24 business hours. We will provide instructions for the replacement procedure. We shall send you a replacement within 7 working days.